Dr. Liudmila Zavolokina
Associated Researcher

Digital Society Initiative
University of Zurich
Rämistrasse 69
CH-8001 Zürich
Email: zavolokina AT ifi.uzh.ch
Personal website:www.zavolokina.com
Connect: LinkedIn
Short CV
- since 2024: Tenure-track Assistant Professor of Information Systems and Digital Innovation at the Department of Information Systems, HEC Lausanne, University of Lausanne, Switzerland
- since 2024: Research associate at the Digital Society Initiative, University of Zurich, Switzerland (part-time, 20%)
- 2021 - 2024: DIZH Postdoctoral researcher at the Digital Society Initiative, University of Zurich, Switzerland
- 2020 - 2021: Business-IT Consultant at Ergon Informatik AG, Zurich, Switzerland
- 2020 - 2021: Postdoctoral researcher at the Information Management Research Group, University of Zurich, Switzerland (part-time, 20%)
- 2015 - 2019: Doctoral researcher at the Information Management Research Group, University of Zurich, Switzerland.
- 2013 - 2015: Business analyst at CRIF LLC, Russia, Moscow
- 2011 - 2013: Master of Science - Applied Mathematics and Informatics at Peoples' Friendship University of Russia, Russia, Moscow
- 2006 - 2011: Bachelor of Science - Applied Mathematics and Informatics at Peoples' Friendship University of Russia, Russia, Moscow
Research Interests
- Digital resilience
- Digital platforms and ecosystems
- Data-driven intelligence
- Blockchain and its applications
Research Projects
Open Theses and Master Projects
Check available topics at our page: Theses
Supervised theses
Last updated: 06.2021, for more recent theses, check this webpage: Publications
Bachelor
- Fabian Leisibach, Daten und Datenaustausch innerhalb des Blockchain-basierten Cardossiers
- Sukirthan Sundaralingam, Understanding the Market: How the Internet and Blockchain Changes the Market for “Lemons”
- Noah Zani, Blockchain Car Dossier: Wie kann man die Blockchain Technologie für Endnutzer vertrauenswürdig machen?
- Oliver Brennwald, Operative Geschäftsprozesse innerhalb des Blockchain-basierten Cardossiers
- Nitharsan Yoganathan, What are the characteristics of a trustworthy blockchain project?
- Joachim Baumann, Potenziale des Blockchain-basierten Car Dossiers für Gebrauchtwagenhändler in der Schweiz
- Raphael Koch, Potenzial einer Blockchain-basierten Lösung zur Bekämpfung von Uhrenfälschungen in der Schweizer Uhrenindustrie
Master
- Li Man Wai, Blockchain Technology in International Trade and Finance - State of the Art
- Geetha Parangi, Blockchain Governance types in different application domains
- Luis André Pinheiro Oliveira, Car Coins: The Case for Implementing Tokens in the Blockchain-based Car Dossier Application
- Florian Spychiger, Consistent and Self-Sustaining Incentives in a Blockchain-Based Solution to the Lemons Problem
- Manuel Schlegel, Unsqueezing the Bitter Lemon: Reducing Information Asymmetries and Enhancing Trust through Reputation Mechanisms and Blockchain Technology: Case of the Used Car Market in Switzerland
- Silvan Imhof, Blockchain Car Dossier: What is there for State Organizations?
- Christine Graff, Image Data on the Car Dossier: An Explorative Study
- Marjan Shabani, Strategic Agility - How to adopt strategic agility?
Teaching
Involvements
- Reviewed for major IS conferences (AMCIS, ECIS, ICIS, HICSS, WI) and journals (JIT, JMIS, JAIS, ISJ, Electronic Markets, BISE, IEEE TEM, ISeBM)
- 2024 - Minitrack co-chair "Minitrack on Design, Implementation, and Management of Digital Government Policies and Strategies" at the Hawaii International Conference on System Sciences (HICSS)
- 2024 - present - Member of the editorial board, BISE Journal
- 2023 - present - Member of the editorial board, Communications of the Association for Information Systems
- 2022 - Associate editor, Track “Financial Technologies (FinTech) und Blockchain”, International Conference on Wirtschaftsinformatik
- 2021 - Associate editor, Track “Blockchain, DLT, and Fintech” at the International Conference on Information Systems (ICIS)
- 2018 - 2023 - Minitrack co-chair "Blockchain technology" at the Hawaii International Conference on System Sciences (HICSS)
- 2017 - 2023 - Associate editor, Tracks "Financial Technology (FinTech) and the Digitization of Financial Service", "The Token Economy – Blockchain Applications beyond FinTech", “Blockchain and Fintech track” at the European Conference on Information Systems (ECIS)
Publications
ZORA Publication List
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Publications
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2025
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From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland.. Digital government:Epub ahead of print.
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Using large language models for the assessment of sustainable forest investment projects. In: Hawaii International Conference on System Sciences 2025 (HICSS-58), Honolulu, USA, 6 January 2025 - 10 January 2025.
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Biased by design: Leveraging AI biases to enhance critical thinking of news readers. In: Thirty-Third European Conference on Information Systems (ECIS 2025), Amman, Jordan, 16 June 2025 - 18 June 2025. Association for Information Systems, online.
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Effective Yet Ephemeral Propaganda Defense: There Needs to Be More than One-Shot Inoculation to Enhance Critical Thinking. In: CHI EA '25: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, Yokohama Japan, 26 April 2025 - 1 May 2025. Association for Computing Machinery, 1-13.
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Data-driven intelligence in crisis: The case of Ukrainian refugee management. Government Information Quarterly:101978.
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2024
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Resilience in Times of Crisis: Empowering Refugees with Self-Sovereign Identity. In: International Conference on Information Systems (ICIS), Bangkok, Thailand, 15 Dezember 2024 - 18 Dezember 2024. Association for Information Systems, online.
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When public values and user-centricity in e-government collide – A systematic review. Government Information Quarterly, 41(3):101956.
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Organizing for value creation in blockchain information systems. Information and Organization, 34(3):100522.
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Negotiation and Translation between Discursive Fields: A Study on the Diffusion of Decentralized Finance. In: European Conference of Information Systems (ECIS), Cyprus, 13 June 2024 - 19 June 2024. AIS Electronic Library, 1228.
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Think Fast, Think Slow, Think Critical: Designing an Automated Propaganda Detection Tool. In: CHI '24: CHI Conference on Human Factors in Computing Systems, Honolulu, USA, 11 May 2024 - 16 May 2024. ACM Digital library, 491.
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Formative Archetypes in Enterprise Blockchain Governance: Exploring the Dynamics of Participant Dominance and Platform Openness. In: 57th Hawaii International Conference on System Sciences, Hawaii, 3 January 2024 - 8 January 2024. University of Hawai'i at Manoa, 6573-6582.
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Preface to the special issue on “Enterprise and organizational applications of distributed ledger technologies. Electronic Markets, 34(1):4.
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Overcoming intergovernmental data sharing challenges with federated learning. Data & Policy, 6:e27.
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Designing Incentives for Attracting Peer Reviewers to Information System Conferences. Communications of the Association for Information Systems, 54:1011-1021.
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2023
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Toward Government as a Platform: An Analysis Method for Public Sector Infrastructure. In: 18th International Conference on Wirtschaftsinformatik, Padeborn, 18 September 2023 - 21 September 2023. AIS Electronic Library (AISeL), online.
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Data-Driven Governance in Crises: Topic Modelling for the Identification of Refugee Needs. In: 24th Annual International Conference on Digital Government Research, Gdansk, Poland, 11 July 2023 - 14 July 2023. ACM Digital library, 1-11.
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Mediating the Tension between Data Sharing and Privacy: The Case of DMA and GDPR. In: 31st European Conference on Information Systems (ECIS 2023), Kristiansand, Norway, 11 Juni 2023 - 16 Juni 2023, online.
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“This Could Be The Day I Die”: Unpacking Interpersonal and Systems Trust in a Local Sharing Economy Community. In: CHI '23: CHI Conference on Human Factors in Computing Systems, Hamburg, Germany, 23 April 2023 - 28 April 2023. ACM, 1-7.
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Promoting Inclusiveness and Fairness through NFTs: The Case of Student-Athletes and NILs. In: CHI '23: CHI Conference on Human Factors in Computing Systems, Hamburg Germany, 23 April 2023 - 28 April 2023. ACM, 1-9.
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Designing for Trust in Blockchain Platforms. IEEE Transactions on Engineering Management, 70(3):849-863.
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Federated learning as a solution for problems related to intergovernmental data sharing. In: 56th Hawaii International Conference on System Sciences, Maui (HI), USA, 3 January 2023 - 6 January 2023.
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Do collaborative platforms create public value in public services? An explorative analysis of privately-owned public service platforms in Italy. In: 39th EGOS Colloquium, Cagliari, 4 July 2023 - 8 July 2023, 1-45.
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Citizens' expectations about achieving public value and the role of digital technologies: It takes three to tango!. In: 56th Hawaii International Conference on System Sciences, Maui (HI), USA, 3 January 2023 - 6 January 2023. University of Hawai'i at Manoa, 1941-1950.
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