IMRG Publications

ZORA Publication List

Publications

• 2026

  • Conference or Workshop item

    • Katsiuba, D., Schwabe, G., Dolata, M., & Crowston, K. (2026). Improving Customer Feedback Management with GenAI - An Action Design Research Study (T. X. Bui, Ed.; p. 5304). University of Hawai’i at Manoa. https://scholarspace.manoa.hawaii.edu/items/367e945f-9087-46ca-9317-1c542fe8fa5c
    • Yuan, B., Specker, R. J., & Schwabe, G. (2026). Idea Generation With a Majority of AI Teammates: Exploring Productivity Effects, Process Gains and Process Losses Hawaii International Conference on System Sciences 2026 (HICSS-59), Maui. https://hdl.handle.net/10125/111449

• 2025

  • Journal Article

    • Sprenkamp, K., Eckhardt, S., Zavolokina, L., & Schwabe, G. (2025). From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland. Digital Government, 6, 1–21. https://doi.org/10.1145/3735140
    • Bucher, A., Egger, S., Vashkite, I., Wu, W., & Schwabe, G. (2025). “It’s Not Only Attention We Need”: Systematic Review of Large Language Models in Mental Health Care JMIR Mental Health, 12, e78410. https://doi.org/10.2196/78410
    • AbouWarda, H. S. H. M., & Miscione, G. (2025). Understanding How Discourse Themes in an Online Mental Health Community on Twitter/X Drive Varied Population-Specific Empowerment Processes in Alignment With Global Standards: A Qualitative Analysis of #BipolarClub Journal of Medical Internet Research, 27, e74912. https://doi.org/10.2196/74912
    • Friedli, J., Dolata, M., & Schwabe, G. (2025). How Heidi helps: designing for inspiration in digital travel assistants Information Technology & Tourism, 27, 1047–1080. https://doi.org/10.1007/s40558-025-00328-0
    • Staehelin, D., Schmid, D., Gerber, F., Dolata, M., & Schwabe, G. (2025). Empowering Community Health Workers With Scripted Medicine: Design Science Research Study JMIR Human Factors, e57545. https://doi.org/10.2196/57545
    • Davison, R. M., & Schwabe, G. (2025). Editorial: The Future (As a Focus) of IS Research Information Systems Journal, 35, 1513–1515. https://doi.org/10.1111/isj.12591
    • Richter, A., & Schwabe, G. (2025). “There is No ‘AI’ in ‘TEAM’! Or is there?” – Towards meaningful human-AI collaboration Australian Journal of Information Systems, 29, 5753. https://doi.org/10.3127/ajis.v29.5753
    • Katsiuba, D., Dolata, M., & Schwabe, G. (2025). Joining forces for online feedback management: policy recommendations for human–AI collaboration Data & Policy, 7, e35. https://doi.org/10.1017/dap.2025.13
    • Sprenkamp, K., Dolata, M., Schwabe, G., & Zavolokina, L. (2025). Data-driven intelligence in crisis: The case of Ukrainian refugee management Government Information Quarterly, 101978. https://doi.org/10.1016/j.giq.2024.101978

  • Conference or Workshop item

    • Katsiuba, D., Dolata, M., Crowston, K., & Schwabe, G. (2025). Adopt, Adapt, Transform: AI Integration in Customer Feedback Management 15. https://aisel.aisnet.org/icis2025/learn_curricula/learn_curricula/15/
    • Katsiuba, D., Brander, S., Dolata, M., & Schwabe, G. (2025). From Ad Hoc Pilots to Repeatable Patterns: Structuring Drone Collaboration in Emergency Services with DroneLets 19. https://aisel.aisnet.org/icis2025/is_transformwork/is_transformwork/19/
    • Katsiuba, D., Boos, A. K., Hany, R., Dolata, M., & Schwabe, G. (2025). Accountability in Autonomous Drone-Based Firefighting: Insights From a Field Trial 10. https://aisel.aisnet.org/icis2025/ethical_is/ethical_is/10/
    • Heierli, J., Gavagnin, E., Wu, W., Händler-Schuster, D., Dolata, M., Schwabe, G., & De Spindler, A. (2025). From Conversation to Agent: LLM-Driven Design of Structured Healthcare Agents (X. Zeng, Ed.; No. 272; pp. 269–276). Elsevier. https://doi.org/10.1016/j.procs.2025.10.205
    • Dolata, M., Lange, N., & Schwabe, G. (2025). More Attention, Transformation, Acceleration, and Exploration: Freelance Developers’ Take on Hypes. Proceedings of the CHI Conference on Human Factors in Computing Systems, 1–21. https://doi.org/10.1145/3706598.3713097
    • Dolata, M., Briggs, R. O., & Schwabe, G. (2025). How Persuadee’s Psychological States and Traits Shape Digital Persuasion: Lessons Learnt from Mobile Burglary Prevention Encounters 1236–1335. https://hdl.handle.net/10125/108998
    • Schwabe, G., Katsiuba, D., Specker, R. J., & Dolata, M. (2025). AI-ThinkLets for Brainstorming 357–371. https://hdl.handle.net/10125/108879
    • Specker, R. J., Bucher, A., Katsiuba, D., Dolata, M., & Schwabe, G. (2025, June). An Extra Brain In The Room: Enhancing Large Group Brainstorming With An Autonomous AI-Agent Proceedings of the European Conference on Information Systems, Article 15. The European Conference on Information Systems 2025, Ammann. https://aisel.aisnet.org/ecis2025/human_ai/human_ai/15
    • Wu, W., Dolata, M., de Spindler, A., & Schwabe, G. (2025). Persuasive Prompting: The Case of Digital Health Proceedings of the European Conference on Information Systems, ECIS2025-1051. https://aisel.aisnet.org/ecis2025/health_it/health_it/10/

  • Dissertation

    • Eckhardt, S. (2025). Exploring Reliance on AI Systems in Multi-Party Settings (Dissertation, University of Zurich) https://doi.org/10.5167/uzh-281658

• 2024

  • Journal Article

    • Wang, X., Wang, Z., Dolata, M., & Nunamaker, J. F. (2024). How credibility assessment technologies affect decision fairness in evidence-based investigations: A Bayesian perspective Decision Support Systems, 187, 114326. https://doi.org/10.1016/j.dss.2024.114326
    • Staehelin, D., Dolata, M., Stöckli, L., & Schwabe, G. (2024). How Patient-Generated Data Enhance Patient-Provider Communication in Chronic Care: Field Study in Design Science Research JMIR Medical Informatics, 12, e57406. https://doi.org/10.2196/57406
    • Zavolokina, L., Bauer-Hänsel, I., Hacker, J., & Schwabe, G. (2024). Organizing for value creation in blockchain information systems Information and Organization, 34, 100522. https://doi.org/10.1016/j.infoandorg.2024.100522
    • Weigl, L., Roth, T., Amard, A., & Zavolokina, L. (2024). When public values and user-centricity in e-government collide – A systematic review Government Information Quarterly, 41, 101956. https://doi.org/10.1016/j.giq.2024.101956
    • AbouWarda, H., Dolata, M., & Schwabe, G. (2024). How Does an Online Mental Health Community on Twitter Empower Diverse Population Levels and Groups? A Qualitative Analysis of #BipolarClub Journal of Medical Internet Research, 26, e55965. https://doi.org/10.2196/55965
    • Staehelin, D., Dolata, M., & Schwabe, G. (2024). Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving Business & Information Systems Engineering, online. https://doi.org/10.1007/s12599-024-00879-2
    • Färber, A., Schwabe, C., Stalder, P. H., Dolata, M., & Schwabe, G. (2024). Physicians’ and Patients’ Expectations From Digital Agents for Consultations: Interview Study Among Physicians and Patients JMIR Human Factors, e49647. https://doi.org/10.2196/49647
    • Dolata, M., & Schwabe, G. (2024). Towards the Socio-Algorithmic Construction of Fairness: The Case of Automatic Price-Surging in Ride-Hailing International Journal of Human-Computer Interaction, 40, 55–65. https://doi.org/10.1080/10447318.2023.2210887
    • Bauer-Hänsel, I., Liu, Q., Tessone, C. J., & Schwabe, G. (2024). Designing a Blockchain-Based Data Market and Pricing Data to Optimize Data Trading and Welfare International Journal of Electronic Commerce, 28, 3–30. https://doi.org/10.1080/10864415.2023.2295068
    • Zavolokina, L., Hein, A., Carvalho, A., Schwabe, G., & Krcmar, H. (2024). Preface to the special issue on “Enterprise and organizational applications of distributed ledger technologies Electronic Markets, 34, 4. https://doi.org/10.1007/s12525-023-00688-7
    • Engelmann, A., & Schwabe, G. (2024). Certified data chats for future used car markets Electronic Markets, 34, 45. https://doi.org/10.1007/s12525-024-00725-z

  • Book Section

    • Wu, W., Heierli, J., Meisterhans, M., Moser, A., Färber, A., Dolata, M., Gavagnin, E., de Spindler, A., & Schwabe, G. (2024). PROMISE: A Framework for Model-Driven Stateful Prompt Orchestration In S. Islam & A. Sturm (Eds.), Intelligent Information Systems (No. 520; pp. 157–165). Springer. https://doi.org/10.1007/978-3-031-61000-4_18

  • Conference or Workshop item

    • Garazha, A., Merz, C., Schwabe, G., & Zavolokina, L. (2024). Resilience in Times of Crisis: Empowering Refugees with Self-Sovereign Identity Proceedings of the International Conference on Information Systems, online.
    • Hartwich, E., Roth, T., Rieger, A., Zavolokina, L., & Fridgen, G. (2024). Negotiation and Translation between Discursive Fields: A Study on the Diffusion of Decentralized Finance Proceedings of the European Conference on Information Systems, 1228. https://aisel.aisnet.org/ecis2024/track20_adoption/track20_adoption/4
    • Eckhardt, S., Dolata, M., Bauer-Hänsel, I., & Schwabe, G. (2024). Conceptualizing Multi-party AI Reliance for Design Research Lecture Notes in Computer Science, 51–65. https://doi.org/10.1007/978-3-031-61175-9_4
    • Li, M., Katsiuba, D., Dolata, M., & Schwabe, G. (2024). Firefighters’ Perceptions on Collaboration and Interaction with Autonomous Drones: Results of a Field Trial. Proceedings of the CHI Conference on Human Factors in Computing Systems, 265. https://doi.org/10.1145/3613904.3642061
    • Zavolokina, L., Sprenkamp, K., Katashinskaya, Z., Jones, D. G., & Schwabe, G. (2024). Think Fast, Think Slow, Think Critical: Designing an Automated Propaganda Detection Tool Proceedings of the CHI Conference on Human Factors in Computing Systems, 491. https://doi.org/10.1145/3613904.3642805
    • Leiser, F., Eckhardt, S., Leuthe, V., Knaeble, M., Mädche, A., Schwabe, G., & Sunyaev, A. (2024, May 16). HILL: A Hallucination Identifier for Large Language Models Proceedings of the CHI Conference on Human Factors in Computing Systems, Article 482. CHI ’24: CHI Conference on Human Factors in Computing Systems, Honolulu HI USA. https://doi.org/10.1145/3613904.3642428
    • Dolata, M., Lange, N., & Schwabe, G. (2024). Development in times of hype: How freelancers explore Generative AI? (No. 183). 1–13. https://doi.org/10.1145/3597503.3639111
    • Bucher, A., Dolata, M., Eckhardt, S., Staehelin, D., & Schwabe, G. (2024). Talking to Multi-Party Conversational Agents in Advisory Services: Command-based vs. Conversational Interactions Proceedings of the ACM on Human-Computer Interaction, 8, 1–25. https://doi.org/10.1145/3633072
    • Katsiuba, D., Dolata, M., & Schwabe, G. (2024). Power of Language Automation: The Potential for Closing the Loop in Responding to Online Customer Feedback 381–391. https://hdl.handle.net/10125/106421

  • Dissertation

    • Stähelin, D. (2024). Digital empowerment of patients and health providers for collaboration in chronic care (Dissertation, University of Zurich) https://doi.org/10.5167/uzh-265012
    • Färber, A. (2024). Closing the loop from one consultation to the next: designing an integrated system to support collaboration between patients and physicians and improve patient adherence to treatment (Dissertation, University of Zurich) https://doi.org/10.5167/uzh-261979

  • Habilitation

    • Dolata, M. (2024). Essays on sociotechnical understanding of emerging technologies (Habilitation, University of Zurich) https://doi.org/10.5167/uzh-262123

• 2023

  • Journal Article

    • Dolata, M., & Schwabe, G. (2023). Moving beyond privacy and airspace safety: Guidelines for just drones in policing Government Information Quarterly, 40, 101874. https://doi.org/10.1016/j.giq.2023.101874
    • Dolata, M., & Schwabe, G. (2023). What is the metaverse and who seeks to define it? Mapping the site of social construction Journal of Information Technology, 38, 239–266. https://doi.org/10.1177/02683962231159927
    • Dolata, M., Katsiuba, D., Wellnhammer, N., & Schwabe, G. (2023). Learning with Digital Agents: An Analysis based on the Activity Theory Journal of Management Information Systems, 40, 56–95. https://doi.org/10.1080/07421222.2023.2172775
    • Zavolokina, L., Zani, N., & Schwabe, G. (2023). Designing for Trust in Blockchain Platforms IEEE Transactions on Engineering Management, 70, 849–863. https://doi.org/10.1109/TEM.2020.3015359
    • Ciriello, R. F., Richter, A., Schwabe, G., & Mathiassen, L. (2023). The multiplexity of diagrams and prototypes in requirements development Information and Organization, 33, 100476. https://doi.org/10.1016/j.infoandorg.2023.100476

Pagination