An online ECSCW'21 workshop on Challenges of transferring UX designs and insights across products and services

The increased popularity of UX design practices in the industry led to the creation of more usable, useful, and enjoyable digital products and services. Nonetheless, the scope of the UX efforts generally concerns a single product or project under development. In this workshop, we call for the shift beyond a single product paradigm towards a more ecosystemic approach in UX design to create long-lasting, reusable, and transferable UX artifacts.

We invite scholars, who are interested in UX processes at work, and UX practitioners, leaders, and managers, to help us synthesize the current state of the discussion to create a UX research agenda for designing integrated digital work environments, unpacking development, users, and change perspectives to aid knowledge transfer across projects and overtime.

Workshop Goals

●    bring together and encourage collaboration not just between academic researchers, but also with UX design managers and practitioners navigating complexity within large-scale projects when it comes to UX knowledge transfer;
●    review and scaffold existing strategies and practices to support the transfer of UX knowledge “from the field” to the level of decision-makers (e.g., managerial level, policymakers);
●    gather a diverse community of scholars, designers, human factor specialists, and product managers to collect a set of hands-on strategies and tactics valuable in the different levels of product decision-making voicing the perspectives of different stakeholders;
●    aim to synthesize stakeholders’ perspectives to create a research agenda for designing integrated digital work environments, where applications from different solution providers are well aligned to an end-user perspective, with a particular focus on the interdependencies between ongoing and envisioned projects.

Date and Location

The workshop will take place online on Thursday, June 8.

Organizers

Anton Fedosov, Ph.D. is a postdoctoral interaction design researcher at the People and Computing Lab at the University of Zurich in Switzerland. His research interests lie at the intersection of social aspects of ubiquitous computing, collaborative economy, and user experience design of interactive systems and services. Prior to his engagement with academia, Anton was working in applied research groups in the mobile industry in large companies in North America, Western Europe, and Japan.

Daniel Boos, Dr.sc ETH leads the User Experience team at the Swiss Federal Railways. He has strong practical experience in user research, socio-technical system design, and digital transformation. For more than a decade, he applied UCD approaches in organizations to increase their user-centricity and to improve the UX of their products and services. He co-organizes the Design Leadership Therapy, a platform for design leaders and managers, which discusses emergent challenges of how to practice leadership in companies building their design culture.

Susanne Schmidt-Rauch, Dr. Inform. is co-founder and C/UX consultant at evux AG, a Zurich-based UX consultancy firm. From her early doctoral studies at the Information Management Group at the University of Zurich focussing on CSCW, she incorporates human-centered research and design practices to software development processes into both waterfall and agile models. She facilitates the Swiss interest group on financial advisory support systems. One of her interests in research and practice is the transfer of scientific CSCW knowledge to organizational practice.  

Jarno Ojala, Ph.D. is a lead UX researcher and designer at Vincit, a large service design and software development and consultancy company founded in Finland. His design and research interests include accessible and universal design, CSCW, and the sharing economy. One of his interests is to incorporate best practices into design and development projects with varying clients, products, and different sizes of development teams.  

Myriam Lewkowicz is a full professor of Informatics at Troyes University of Technology (France), where she heads the multidisciplinary research group Tech-CICO. Her research involves defining digital technologies to support existing collective practices or to design new collective activities. From 2020 she chairs the European Society for Socially Embedded Technologies (EUSSET).