Prof. Dr. Gerhard Schwabe
Group Leader

Department of Informatics
University of Zurich
Binzmuehlestrasse 14
CH-8050 Zurich
Room: BIN 2.C.06
Email: schwabe AT ifi.uzh.ch
Phone: +41 44 635 68 09
Research topics
- Collaborative Technologies
- Bank IT and IM
- E-Government
Publications
ZORA Publication List
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Publications
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Designing for cost transparency in investment advisory service encounters. Business & Information Systems Engineering, 4(6):347-361.
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“Enforced” vs. “casual” transparency - Findings from IT-supported financial advisory encounters. ACM Transactions on Management Information Systems, 3(2):11.
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Exploring failures at the team level in offshore-outsourced software development projects. In: Kotlarsky, Julia; Oshri, Ilan; Willcocks, Leslie. The Dynamics of Global Sourcing: Perspectives and Practices. Berlin: Springer, 194-211.
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Towards value co-created citizen advisory: The smart advisor‘s skills. In: 6th Meditarranean Conference on Information Systems, Limassol, 3 September 2011 - 5 September 2011.
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Where should I send my post? The concept of discourse quality in online communities and its dependency on membership size. In: 5th International Conference on Communities & Technologies, Brisbane, Australia, 29 June 2011 - 2 July 2011. Association for Computing Machinery, 69-78.
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Information Search Behavior of Investors and the Role of Advisory Services. In: European Conference on Information Systems 2011, Helsinki, Finland, 9 June 2011 - 11 June 2011.
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On Expanding, the Scope of Design Science in IS Research. In: DESRIST Conference 2011 (Sixth International Conference on Design Science Research in Information Systems and Technology), Milwaukee, Wisconsin, USA, 5 May 2011 - 6 May 2011. Springer, 92-106.
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Tourist Office Counselling Service. In: Information and Communication Technologies in Tourism 2011, Innsbruck, Austria, 1 January 2011. Springer, 391-402.
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Bürgerservices. Grundlagen – Ausprägungen – Gestaltung – Potenziale. Berlin, Deutschland: edition sigma.
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Pilotierungsforschung. In: Breiter, Andreas; Wind, Martin. Informationstechnik und ihre Organisationslücken. Münster, Germany: LIT Verlag, 253-268.
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Bedarfsanalyse für Bürgerservices. In: Schwabe, Gerhard. Bürgerservices : Grundlagen, Ausprägungen, Gestaltung, Potenziale. Berlin: Edition Sigma, 163-188.
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Bürgerservices vor Ort. In: Schwabe, Gerhard. Bürgerservices : Grundlagen, Ausprägungen, Gestaltung, Potenziale. Berlin: Edition Sigma, 139-160.
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Online-Bürgerservices. In: Schwabe, Gerhard. Bürgerservices : Grundlagen, Ausprägungen, Gestaltung, Potenziale. Berlin: Edition Sigma, 97-112.
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From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements. Transactions on Management Information Systems, 2(3):17:1-17:23.
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From telesales to tele-advisory services in travel agencies. In: International Conference on Information Systems (ICIS) 2010, Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010.
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Gemeinsam statt einsam: Kooperative Bankberatung. In: Mensch & Computer 2010, Duisburg, Germany, 12 September 2010 - 15 September 2010.
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Impacts of CIT: the opportunistic user. In: 5th Mediterranean Conference on Information Systems, Tel-Aviv-Yaffo, Israel, 12 September 2010 - 14 September 2010, AIS Electronic Library (AISeL).
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Identifying Areas for Risk Sharing in IT Outsourcing. In: 16th Americas Conference on Information Systems, Lima, Peru, 12 August 2010 - 15 August 2010, AIS eLibrary.