Prof. Dr. Gerhard Schwabe
Group Leader
Department of Informatics
University of Zurich
Binzmuehlestrasse 14
CH-8050 Zurich
Room: BIN 2.C.06
Email: schwabe AT ifi.uzh.ch
Phone: +41 44 635 68 09
Research topics
- Collaborative Technologies
- Bank IT and IM
- E-Government
Publications
ZORA Publication List
Download Options
Publications
-
Improving Customer Feedback Management with GenAI - An Action Design Research Study (T. X. Bui, Ed.; p. 5304). University of Hawai’i at Manoa. https://scholarspace.manoa.hawaii.edu/items/367e945f-9087-46ca-9317-1c542fe8fa5c
-
Designing Persuasive Artificial Intelligence for Mental Health: A Prioritization Framework to Enhance Trust and Engagement (No. 16476). 420–434. https://doi.org/10.1007/978-3-032-19687-3_31
-
Idea Generation With a Majority of AI Teammates: Exploring Productivity Effects, Process Gains and Process Losses (T. X. Bui, Ed.; No. 59; pp. 484–493). University of Hawai’i at Manoa. https://hdl.handle.net/10125/111449
-
From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland. Digital Government, 6, 44. https://doi.org/10.1145/3735140
-
Accountability in Autonomous Drone-Based Firefighting: Insights From a Field Trial 10. https://aisel.aisnet.org/icis2025/ethical_is/ethical_is/10/
-
Adopt, Adapt, Transform: AI Integration in Customer Feedback Management 15. https://aisel.aisnet.org/icis2025/learn_curricula/learn_curricula/15/
-
From Ad Hoc Pilots to Repeatable Patterns: Structuring Drone Collaboration in Emergency Services with DroneLets 19. https://aisel.aisnet.org/icis2025/is_transformwork/is_transformwork/19/
-
From Conversation to Agent: LLM-Driven Design of Structured Healthcare Agents (X. Zeng, Ed.; No. 272; pp. 269–276). Elsevier. https://doi.org/10.1016/j.procs.2025.10.205
-
“It’s Not Only Attention We Need”: Systematic Review of Large Language Models in Mental Health Care JMIR Mental Health, 12, e78410. https://doi.org/10.2196/78410
-
How Heidi helps: designing for inspiration in digital travel assistants Information Technology & Tourism, 27, 1047–1080. https://doi.org/10.1007/s40558-025-00328-0
-
An Extra Brain In The Room: Enhancing Large Group Brainstorming With An Autonomous AI-Agent (No. 15). ECIS2025-1576. https://aisel.aisnet.org/ecis2025/human_ai/human_ai/15
-
Empowering Community Health Workers With Scripted Medicine: Design Science Research Study JMIR Human Factors, e57545. https://doi.org/10.2196/57545
-
Editorial: The Future (As a Focus) of IS Research Information Systems Journal, 35, 1513–1515. https://doi.org/10.1111/isj.12591
-
“There is No ‘AI’ in ‘TEAM’! Or is there?” – Towards meaningful human-AI collaboration Australian Journal of Information Systems, 29, 5753. https://doi.org/10.3127/ajis.v29.5753
-
How Persuadee’s Psychological States and Traits Shape Digital Persuasion: Lessons Learnt from Mobile Burglary Prevention Encounters 1236–1335. https://hdl.handle.net/10125/108998
-
AI-ThinkLets for Brainstorming 357–371. https://hdl.handle.net/10125/108879
-
Joining forces for online feedback management: policy recommendations for human–AI collaboration Data & Policy, 7, e35. https://doi.org/10.1017/dap.2025.13
-
Data-driven intelligence in crisis: The case of Ukrainian refugee management Government Information Quarterly, 101978. https://doi.org/10.1016/j.giq.2024.101978
-
Persuasive Prompting: The Case of Digital Health Proceedings of the European Conference on Information Systems, ECIS2025-1051. https://aisel.aisnet.org/ecis2025/health_it/health_it/10/