Sven Eckhardt

Former Research Assistant

Department of Informatics
University of Zurich
Binzmuehlestrasse 14
CH-8050 Zurich

Room: BIN 2.C.07
Email: eckhardt@ifi.uzh.ch

Work

Since 06/2021: Research Assistant and PhD Student at the Information Management Research Group, University of Zurich, Switzerland.
10/2020 - 03/2021: Applied Science Intern at Amazon in Tübingen, Germany

Education

10/2017 - 04/2021: Master of Science Information Systems, Karlsruhe Institute of Technology, Germany.
10/2014 - 08/2017: Bachelor of Science Information Engineering and Management, Karlsruhe Institute of Technology, Germany.

2025
- Sprenkamp, K., Eckhardt, S., Zavolokina, L., & Schwabe, G. (2025). From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland. Digital Government, 6, 44. https://doi.org/10.1145/3735140
- Eckhardt, S. (2025). Exploring Reliance on AI Systems in Multi-Party Settings (Dissertation, University of Zurich) https://doi.org/10.5167/uzh-281658

2024
- Eckhardt, S., Dolata, M., Bauer-Hänsel, I., & Schwabe, G. (2024). Conceptualizing Multi-party AI Reliance for Design Research Lecture Notes in Computer Science, 51–65. https://doi.org/10.1007/978-3-031-61175-9_4
- Leiser, F., Eckhardt, S., Leuthe, V., Knaeble, M., Mädche, A., Schwabe, G., & Sunyaev, A. (2024, May 16). HILL: A Hallucination Identifier for Large Language Models Proceedings of the CHI Conference on Human Factors in Computing Systems, Article 482. CHI ’24: CHI Conference on Human Factors in Computing Systems, Honolulu HI USA. https://doi.org/10.1145/3613904.3642428
- Bucher, A., Dolata, M., Eckhardt, S., Staehelin, D., & Schwabe, G. (2024). Talking to Multi-Party Conversational Agents in Advisory Services: Command-based vs. Conversational Interactions Proceedings of the ACM on Human-Computer Interaction, 8, 1–25. https://doi.org/10.1145/3633072
- Sprenkamp, K., Delgado Fernandez, J., Eckhardt, S., & Zavolokina, L. (2024). Overcoming intergovernmental data sharing challenges with federated learning Data & Policy, 6, e27. https://doi.org/10.1017/dap.2024.19

2023
- Leiser, F., Eckhardt, S., Knaeble, M., Maedche, A., Schwabe, G., & Sunyaev, A. (2023). From ChatGPT to FactGPT: A Participatory Design Study to Mitigate the Effects of Large Language Model Hallucinations on Users Proceedings of Mensch Und Computer, 81–90. https://doi.org/10.1145/3603555.3603565
- Sprenkamp, K., Delgado Fernandez, J., Eckhardt, S., & Zavolokina, L. (2023, January 6). Federated learning as a solution for problems related to intergovernmental data sharing 56th Hawaii International Conference on System Sciences, Maui (HI). https://www.researchgate.net/publication/364308366_Federated_Learning_as_a_Solution_for_Problems_Related_to_Intergovernmental_Data_Sharing
- Eckhardt, S., Knaeble, M., Bucher, A., Staehelin, D., Dolata, M., Agotai, D., & Schwabe, G. (2023). “Garbage In, Garbage Out”: Mitigating Human Biases in Data Entry by Means of Artificial Intelligence Lecture Notes in Computer Science, 27–48. https://doi.org/10.1007/978-3-031-42286-7_2
- Eckhardt, S., Bucher, A., Kalunder, M., Dolata, M., Agotai, D., & Schwabe, G. (2023). Secondary Mental Models: Introducing Conversational Agents in Financial Advisory Service Encounters Proceedings of the International Conference on Information Systems, online. https://aisel.aisnet.org/icis2023/iot_smartcity/iot_smartcity/10/

2022
- Eckhardt, S., Sprenkamp, K., Zavolokina, L., Bauer, I., & Schwabe, G. (2022). Can Artificial Intelligence Help Used-Car Dealers Survive in a Data-driven Used-Car Market? DESRIST 2022: 17th International Conference on Design Science Research in Information Systems and Technology, St Petersburg. https://doi.org/10.1007/978-3-031-06516-3_9